What is your return policy?
If for any reason you are not completely satisfied with your purchase, you may return or exchange it in accordance with the following terms and conditions:
If you are not satisfied with the purchase of your item, you may return it within 30 days of receipt or before December 25, whichever comes first. The product should be returned in new and unused condition inside its original packaging. All products properly returned under this policy are eligible for a refund within 4 business days of the return arriving at our return center, less any applicable return shipping fees. You are responsible for all return shipping charges.
The return of products under the following conditions may not be accepted or may be subject to an additional return fee:
- Products that are damaged due to misuse, neglect or are intentionally altered
- Unauthorized returns
- Returns shipped to us later than 30 days of receipt or after December 25th
In the unlikely event that your order is incorrect, damaged or has an issue, please email us at firstname.lastname@example.org or call us at 1-888-696-7626 and we will send you the correct product at no cost to you, or resolve the damage or issue as outlined in our Warranty and Replacement Parts Policy. This return policy excludes normal bulb burnout including wear and tear damage resulting from accident, outdoor usage, alteration, or misuse that can cause multiple-bulb failure. The return policy is void if you have misused or damaged the product in any way.
To Initiate Return:
Please email us at email@example.com or call us at 1-888-696-7626 and we will provide you with Return Merchandise Authorization (RMA) and additional instructions.
For customers in the continental US, return shipping label(s) for your merchandise are available. If you elect to use our label(s), $17.99 per box for trees and $8.99 per box for all other items will be deducted from your refund to cover the cost of shipping. If you prefer not to use our label(s) or are located outside the continental US, please ship your merchandise back to us at the below address at your own expense, and using a traceable shipping method. If you refuse delivery of your package instead of following our Return Policy procedures, or if you ship your return to any other address, you will be charged a $50 per box service fee.
Christmas Tree Market™ Return Center
6251 Florin Perkins Rd
Sacramento, CA 95828
If for any reason you choose to return a product from outside the U.S., international shipping charges must be pre-paid, including any applicable clearance and shipping fees and taxes, and you need to request a Return Merchandise Authorization (RMA) number. Any fees charged to Christmas Tree Market will be deducted from your credit.