|What shipping methods do you offer?|
Christmas Tree Market™ offers the following shipping options: FedEx Ground (50 United States except AK and HI), FedEx 2-Day Air (continental USA), FedEx Standard Overnight (continental USA), FedEx Economy to AK and HI, and FedEx International economy to Puerto Rico and Canada.
|What are my shipping charges?|
We are currently offering FREE FedEx ground shipping for most orders! Pricing will be reflected in your shopping cart with no coupon needed.
Please note there are additional shipping costs for shipping and expedited shipping to AK, HI, Canada, and Puerto Rico. To figure out shipping and expedited shipping costs for those areas simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. Shipping is automatically calculated prior to submitting your payment information.
|Shipping to Canada|
|Christmas Tree Market™ is pleased to arrange to have your purchases shipped to Canada on your behalf through a partnership with FedEx Trade Networks. Christmas Tree Market™ will collect an additional amount for your order at checkout to cover your costs of shipping and handling, as well as an amount that FedEx Trade Networks will use to remit the appropriate GST/HST on your behalf. This additional amount charged at checkout will also cover the costs of FedEx Trade Networks acting as your customs broker.
To see the exact amount that will be charged for your order, please place your item(s) in the shopping cart, fill in your address, select "CANADA (FedEx will ship your purchase and remit GST/HST on your behalf)" for shipping rates, and click on "recalculate." You will then see the amount which we will provide to FedEx for you as well as the grand total for your order.
|Shipping to PO boxes and APO addresses|
|We currently are unable to ship to PO boxes or APO addresses. Please supply a physical mailing address when filling out your shipping information.|
|Where do you ship?|
|We ship to the 50 United States, Canada, and Puerto Rico.
|When will my order ship?|
Christmas Shipping Information: If your order is received by 11:59 PM Eastern Time, it will be shipped the next business day, and FedEx tracking numbers should be available the day after your order is shipped so you can monitor its progress and know when your order will arrive.NOTE: Our warehouses will be closed for the holidays from Dec 25 to Dec 27. Orders placed between Dec 24 and Dec 28 will be shipped by Dec 29.
After placing your order, you may click the " My Account / Order Status" link at the top right hand side of our site to track the status of your order.
|My order never arrived.|
|Sorry to hear that! Please click the "My Account / Order Status" link at the top right hand side of our site to track your order status. If you order displays your Package Tracking Numbers, check with FedEx to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.|
|I received the wrong product.|
|If you feel that you have received the wrong product, please contact customer service at firstname.lastname@example.org