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Find quick answers to your questions below...
Order Status
How do I cancel my order?
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My Account
How do I create an account?
How do I edit my account information?
I forgot my password.
Returns and Exchanges
How do I exchange my product?
What is your return policy?
Shipping
What shipping methods do you offer?
What are my shipping charges?
Shipping to Canada
Shipping to PO boxes and APO addresses
Where do you ship?
When will my order ship?
My order never arrived.
I received the wrong product.
Warranties
Christmas Tree Market Warranties
Vickerman Warranties
Guarantees
Privacy Policy
Security
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
What are my payment choices?
I need a copy of my receipt/invoice.
When will my credit card be charged?
Buyer's Guide
How do I know which Top Pick is for me? If a tree isnít a Top Pick, does that mean itís not a good tree?
How easy is it to store the tree?
Tell me about your tree selection and variety.
What is the difference among your trees?
Why should I buy a tree from CTM?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Tree Assembly
How is a typical Christmas tree assembled / what is required?
How long will it take to set up the tree?
How many years can I use the tree for?
Additional Support
How do I contact you?


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