Christmas Tree Market Standard 1-Year Tree & Foliage Warranty
This warranty is valid on products which come with the standard Christmas Tree Market Warranty. If the product you purchased comes with a Vickerman Warranty please click here to view the Vickerman warranties. If you are unsure which warranty is valid for your product, please go to your product's product page or call us for assistance.
This warranty is valid as of 7/21/09
Christmas Tree Marketís non-clearance trees, wreaths, and garlands are covered by our 1-Year Foliage and Light Limited Warranty. If you notice an issue with your foliage or lights which is covered under warranty, Christmas Tree Market will fix or replace the necessary sections for free within your 1 year warranty period.
If for any reason we cannot fix the tree or replace the parts, we will replace your product with an identical one, if available. If it is no longer available, we will send you a similar product of equal or higher value.
If you discover a problem with your tree, wreath, or garland, please contact us at 1-888-696-7626 or email@example.com.
If you have a problem with your lights, try to resolve it by following the troubleshooting section of the instruction sheet that came with your Christmas Tree Market tree, wreath, or garland. Most problems can be easily fixed by following these tips. Please note that this warranty does not cover burned out bulbs.
Repair Center Timing
Unfortunately, we are not able to repair products during our busy holiday season from September to December. Please call us at 1-888-696-7626 or email us at firstname.lastname@example.org for assistance during our holiday season.
Within the first 1 month after purchase, if you have an issue with your product which must be fixed at our repair facility, Christmas Tree Market will pay to pick up, fix, and ship your product back to you at our expense. Note that if the repair center is closed during this period we will still pay to pick up your product when the repair department re-opens as long as you contact us and we authorize your repair in the first 1 month after purchase.
From the second month after purchase through the end of the 1 year warranty period, if you have a warranty repair needed, you may ship the authorized piece(s) to be repaired to us at your expense and we will fix or replace your product under warranty and pay to ship it back to you.
The Christmas Tree Market 1 year Limited Foliage and Light warranty is not available on clearance merchandise. If you have an issue with a clearance product, you may return it according to our standard return policy. This warranty does not cover burned out bulbs and is void if the product is damaged due to misuse or neglect or is intentionally altered. This warranty cannot be transferred and is only valid for items shipped within the 50 United States and Canada.